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Privacy |
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We are
fully committed to privacy. We do
not sell part or share information
about our customers.
The security of our customer's personal
information is important to us.
We follow accepted industry standards
to protect the personal information
submitted to us, both during transmission
and on receipt. The sensitive information
like credit card number and/or social
security number is encrypted using
secure socket layer technology (SSL).
The information we gather at this
web site is strictly for our use
and is not shared with any other
entity. We don't sell or give away
any lists or other data to any 3rd
party for commercial or non-commercial
use. However, we may release user
information if required by law or
subpoenaed or appropriate to release
to address an unlawful or harmful
activity.
Like most servers, our servers track
IP addresses and referring pages
to assist us with site maintenance,
improvements and statistical analysis
with a view to improve our customers
service.
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Payment |
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We accept
almost all credit cards & debit
cards through
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Payments
from international clients would
be acceptable in US funds through
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Shipping & Insurance |
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All
products will be shipped "ground"
. Items from Gold Collection will
be be shippied with transit Insurance.
Free shipping & insurance is limited
to lower 48 states in the USA.
We
can upgrade shipping against additional
fee. For upgrade,
email us
We
usually are able to respond within
few hrs and may contact customer
by phone if the contact phone #
is provided in the email.
For
fast and economical shipping, we
at our discretion choose to ship
through following carriers and shall
email label/tracking# for customer's
reference.
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Claims:: |
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Customer is responsible to file
a notice of non-delivery, damage,
or shortage with the Carrier
within twenty (20) calendar
days from the date of issue
of label/tracking# under intimation
to us by
mail us or use
Contact US. A hard copy
of notice of non delivery should
be sent to us by secured means
i.e recorded delivery. We shall
provide customer with an undertaking
/ declaration to be completed
and send the same back to us
to file a claim with underwriter.
Upon acceptance of claim by
the underwriter we shall start
the process of re-order.
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International customers
We ship international orders on a regular basis. However, some restrictions and special conditions apply which are enumerated below.
Shipping Carrier & Delivery : All international shipments are made with Priority Mail, USPS (United States Postal Service). Please be advised insurance and/or package tracking service are NOT available for Priority Mail, USPS for international deliveries. You are therefore advised to cover insurance at you end. We will not be responsible for lost or stolen package and we will not entertain any refund. However, on our part we will email you a shipping notification along with a copy of shipment receipt issued by the carrier i.e. USPS.
Payment :We accept Visa, Master, American Express, and Discover credit/debit cards as payment method for international orders
Customs Import Duties & Taxes in the country of import are to be borne by the customer. Any import permit or license will have to be arranged /obtained by the customer at their cost and effort.
Returning/Exchanging of International orders are not practical hence we cannot not refund an order or exchange the merchandise.
We do not ship to Iran, Sudan, Cuba, Syria or North Korea.
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Return |
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Is
designed to service clients who
have received defective merchandise.
Damaged merchandise is not defective
merchandise. Damaged merchandise
should be dealt with carrier directly.
Items covered under transit insurance
will have recourse to the insurance
provider. Please email us if your
item is covered under insurance.
Following items will qualify as
"returnable" :-
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A. |
Defective merchandise which
has a basic flaw in the
design or construction of
the item. |
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B. |
Merchandise sent in error.
Most of our merchandise
is imported and therefore
goes through several quality
checks. Once again prior
to shipment checks are made
and items are packed under
supervision. We will accept
defective merchandise or
items sent in error. Customers
are requested to observe
following procedure :- |
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Customers
are requested to observe following
procedure :-
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- Obtain RAN (return authorization
#) via mail to : customerservice@wonderjewels.us
- Request for RNA should be
made within 72 hrs of receipt
of shipment and should provide
- Invoice # and date
- Carrier & label/tracking
#
- Reason of return
- All returned merchandise
must be unused, in its original
condition with sale tags and
packaging intact. Packed securely
with the RAN displayed on the
outside of the packaging. Along
with copy of invoice or packing
sli
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RAN request is usually processed
within 24 hrs. Returns will
be processed if we receive the
item within 15 calendar days
of your issue of RAN compiling
to above conditions marked as
1 to 3. Any delay will attract
restocking fee. Issue of RAN
does not guarantee that return
will be accepted as "returnable".
We are able to communicate our
decision within one week of
receipt of merchandise. For
all accepted items either an
exchange or store credit will
be issued. At our discretion,
we may consider cash refund
but limited to cost of item
only. Merchandise not accepted
as return will be subject to
restocking fee provided the
item is unused and is returned
in its original condition with
sale tags and packaging intact.
We will not accept any returns
without RAN.
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Sales Tax |
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We
collect 6% sales tax for items shipped
to PA. |
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Gifts Coupons & Discounts |
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We
have various free gift offers, discounts
and coupons offered throughout the
year. All of these offers are available
via a coupon sometimes supplied
via email link or directly onsite
via a coupon that must be added
to shopping cart to take effect.
Please note that the coupon cannot
be activated any other way and we
do not add coupons retroactively.
If coupon is not in the shopping
cart, the applicable offer or discount
is not valid. |
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Order Processing |
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Standard
processing time in most instances
is within 4-12 business days of
receipt of payment. We do not provide
shipping to APO/FPO/PR/GU/VI or
to International destinations that
the United States has a current
embargo i.e. Mexico, Russia, and
the Commonwealth of Independent
States (CIS) etc. |
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Out of Stock |
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At
times some of our popular items
run out of stock before we can post
the information to our website.
Though we take every care to avoid
such a situation but at times it
is beyond our control. We notify
customer and refund the money if
charged. |
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Other Terms |
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Upon request we offer visitors
the ability to have inaccuracies
corrected in registered contact
information, unique identifiers,
transaction information. Customers
can have this information corrected
by sending us e-mail.
With respect to security: We
have appropriate security measures
in place in our physical facilities
to protect against the loss,
misuse or alteration of information
that we have collected from
you at our site.
If you feel that this site is
not following its stated information
policy, you may contact us at
the above addresses.
We reserve the right not to
conduct a transaction with a
customer. The policies expressed
on this site, including, but
not limited to the shipping
information, the refund and
privacy information together
with any other information regarding
transactions are the rules that
govern use of wonderjewels.us.
By using the site, the user
agrees to be bound by the terms
& condition contained and exhibited
on this site and to follow these
terms and all applicable laws
and regulations governing the
site. Visitors not agreeing
by these terms are advised not
use the Site.
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Disclaimers |
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We disclaims all warranties,
express or implied, including
also any implied warranties
of merchant ability and fitness
for a particular purpose. We
will not be liable for any damages
of any kind arising from the
use of this site, including
without limitation, direct,
indirect, incidental, punitive
and consequential damages.
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Legal Jurisdiction |
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If there is any dispute about
or involving the Site, by using
the Site, the dispute will be
governed by the laws of the
State of PA without regard to
its conflict of law provisions.
User agrees to personal jurisdiction
by and venue in the state and
federal courts of the State
of PA.
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Contact Us |
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Please feel free to contact
us if you have questions. You
can use Contact Us or email
: customerservice@wonderjewels.us
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E-mail is usually the most expedient
way to establish contact with us.
We are able to respond to your request
within 24 hrs. Our average response
time, however is 4 to 6 hours. Please
check your spam filters if you do
not believe you have received a
response or check that your email
account is not full or blocked.
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Special Conditions Covering items
under "Gold Collection" |
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Shipping - |
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Items are shipped within 2 to 3
days. We need this time as all rings
are custom sized to suit each order.
At this time we ship through US
Postal Service (USPS). For this
product we are offering free standard
shipping dully insured. For $20
you can update to Express Mail (delivered
usually next day to most destinations;
also delivery on weekends & Sundays).
Free shipping and Express Mail charges
are applicable to orders for delivery
in the USA contingent states only. |
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Return Policy - |
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We pursue following return policy: |
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A. |
If you are not satisfied
with the item, you can return
the same with 20 days from
the date of shipment. The
item should be unused condition
and in original packing.
Please obtain RMN# by emailing
the invoice# and date to
returns@wonderjewels.us
A restocking fee of 15%
shall be charged. We will
process returns when accompanied
with : |
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1. |
Package marked outside
with RMN# |
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2. |
Original invoice |
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3. |
Original packing |
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4. |
Unused item dully
intact |
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No restocking fee
will be accessed
for items sent in
error or short supply.
We shall ship the
item within 2 to
3 days on receipt
of the return item
or issue store credit.
We insure all the
shipment for transit
risk, we therefore
advise not to accept
damaged packing
and lodge a complaint
with the shipping
company under intimation
to us. |
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We would suggest that return items
should be carefully and securely
packed, dully insured for your own
protection as we will not be responsible
for loss or damage in transit. |
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Though we would love to extend
returns without restocking fee.
This fee covers out of pocket
expense incurred towards shipping,
handling, packing, insurance
and sizing cost.
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Pricing - |
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Due to constant fluctuating prices
of gold, gems and diamonds we reserve
the right to change the prices without
notice.
We are committed to provide value,
quality, service and above all,
wide selection. It is possible,
though rare, that some prices may
be inadvertently mis-quoted. We
make every effort to avoid such
errors but these may still occur.
We reserve the right not to honor
the inaccurate prices. If we have
collected higher amount, customer
will be notified and we will refund
the extra amount. In case, the amount
collected is less, we will notify
the customer and will give then
option to either cancel the order
and fully refund the amount or collect
the additional amount. |
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Availability
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Higher unexpected demand may lead
to non availability of certain items.
We will notify the customer and
offer the option to wait for the
products, purchase another product
or take full refund. |
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Products - |
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In accordance with FTC and industry
standards the total diamond weight
or total gemstone weight in the
jewelry may vary +/- 0.05 carats
from stated weight. Also the Metal
Weight may vary +/- 5%.
Product images displayed are enlarged
and are not of actual size. The
color, details, size etc of the
product(s) may vary as the images
seen on the computer screen. All
dimensions displayed are provided
by manufacturers/vendors prior to
the product being finished. This
may lead to some variation in the
dimensions. |
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These are special terms which should
be read in conjunction with our
general polices available here. |
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